Information & FAQs
The majority of my silver work is made using precious metal clay. Precious metal clay offers a more environmentally friendly alternative to mined silver as it uses reclaimed silver particles suspended in an organic binder, which burns away upon firing to leave a piece of 99.9 % pure, fine silver. (For comparison, sterling silver is 92.5 % pure). Each pendant piece is quality marked '999' on the reverse to show this, and if the weight reaches the legal requirement, it will also be hallmarked.
Each piece my of silver jewellery is made by hand. So while I may remake items to the same design, there will inevitably be very small variations on each design that I recreate. This just means that your item is completely unique!
UK law requires that any jewellery sold as silver that weighs over 7.78g is hallmarked at an assay office. To keep costs to a minimum, I currently only hallmark jewellery that legally requires it (ie. if it weighs over 7.78g), meaning that your piece may or may not be hallmarked. All pieces are quality marked as either 925 (sterling silver) or 999 (fine silver).
I am happy to accept returns! Please see the checkout page for more details.
I'll carefully pack and ship your purchase to you at your given address within 5 working days of receiving cleared payment, at the very latest. (This is usually done way quicker.) Silver jewellery may sometimes be the exception to this policy as I make some pieces individually to order, if so, it will say on the individual listing what shipping time-frame you can expect. Any problems or queries concerning your purchase and I'll contact you immediately.
I always obtain proof of posting and if you have selected a tracked service, I'll provide you with the tracking number for your order as soon as it ships. However, while everything I have ever posted previously has arrived safe and sound at its destination without any problems, please note that I can't be held responsible for your order getting lost in the post. I provide a range of shipping options with different delivery aims, levels of tracking and compensation so please pick the service that suits you best. If you need a service with extra insurance, please contact me for a quote.
Please note that you are responsible for any and all duties and customs charges that may be incurred.
Please be assured that I will never pass your details onto any other organisation or company, or misuse them in any other way. I never see your financial details as you pay through either Paypal or my store provider's credit card payments system, and I only use your address on the order to ship your purchases to. Once this is done I make sure any copies of it are destroyed.
Thanks again for visiting my shop, hope to see you again soon!